Privacy Policy

Privacy Policy for Hello Service Nepal Pvt Ltd

Last Updated: 10th April 2025

Hello Service Nepal Pvt Ltd ("Hello Service," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our multi-functional super app ("App"), which includes food delivery, e-commerce, grocery services, parcel, courier and logistics management services under Hello Service Nepal, and other related services (collectively, the "Services").
Hello Service is a product of Hello Service Nepal Pvt Ltd and provides parcel delivery, courier, and logistics management services for individuals and businesses.
By accessing or using the App, including Hello Service services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
Quick Navigation
1. Information We Collect 2. How We Use Your Information 3. Sharing of Information 4. Data Security 5. Your Privacy Rights 6. Retention of Data 7. Children's Privacy 8. Third-Party Links 9. Changes to This Policy 10. Contact Us
1

Information We Collect

A. Personal Information

We may collect the following information when you use our App and Services (including Hello Service):

Account Information: Name, email, phone number, address, date of birth, and profile picture.
Payment Information: Credit/debit card details, e-wallet information, and transaction history (processed securely via third-party payment gateways).
Order & Shipment Details: Delivery and pickup addresses, parcel details (sender/receiver name, phone number, address, package information), delivery preferences and instructions.
Location Data: To facilitate deliveries and logistics services, we may collect your GPS or IP-based location (with your permission).
Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Communication Data: Customer support inquiries, feedback, chat interactions, and delivery communications.

B. Automatically Collected Data

Log Data: IP address, browser type, pages visited, and timestamps.
Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze trends, and personalize content or advertisements (you can manage preferences in settings).
2

How We Use Your Information

We use your data for the following purposes:

To provide, maintain, and improve our Services, including Hello Service parcel and logistics services.
To process orders, shipments, payments, pickups, and deliveries.
To manage logistics operations, route optimization, and real-time tracking.
To personalize recommendations and promotions.
To communicate with you (order updates, shipment tracking updates, offers, and customer support).
To detect and prevent fraud, security breaches, and illegal activities.
To comply with legal obligations and enforce our Terms & Conditions.
3

Sharing of Information

We may share your data with:

Vendors & Delivery Partners: To fulfill food, grocery, e-commerce, parcel, and courier deliveries.
Logistics & Courier Personnel: For pickup, shipment handling, and successful parcel delivery under Hello  Service.
Payment Processors: To complete transactions securely.
Service Providers: Analytics, marketing, cloud storage, and technical service providers.
Legal Authorities: If required by law or to protect our rights and safety.
Business Transfers: In case of mergers, acquisitions, or asset sales.
We do not sell your personal information to third-party advertisers.
4

Data Security

We implement industry-standard security measures, including:

Encryption for sensitive data (e.g., payment details).
Secure servers and restricted access controls.
Regular system monitoring and security audits.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5

Your Privacy Rights

Depending on applicable laws, you may:

Access, correct, or delete your personal data via account settings.
Opt out of marketing communications.
Withdraw consent for location tracking or cookies.
Request data portability (where applicable).
To exercise these rights, contact us at helloservicenepal7@gmail.com.
6

Retention of Data

We retain your information only as long as necessary for:

Service delivery (including parcel and logistics records under Hello Service).
Legal compliance.
Dispute resolution and enforcement of agreements.

Inactive accounts may be deleted after a reasonable period in accordance with applicable laws.

7

Children's Privacy

Our Services are not intended for users under the age of 13. If we discover that a minor has provided personal data, we will delete it promptly.

8

Third-Party Links

The App may contain links to external websites or services. We are not responsible for their privacy practices or content.

9

Changes to This Policy

We may update this Privacy Policy periodically. We encourage users to review this page regularly. Continued use of the App and Services constitutes acceptance of any changes.

10

Contact Us

For privacy-related concerns or questions, contact:

Hello Service Nepal Pvt Ltd
Satdobato, Lalitpur, Nepal
info@helloservicenepal.com
+977 15971565
"One App for All Your Needs"